Frequently asked questions
Orders & Shopping
How do I place an order on FOCOF?
Browse your favorite styles, select the size and color, add them to your cart, and proceed to checkout. Once payment is completed, your order will be confirmed.
Can I cancel or modify my order after placing it?
Orders can only be modified or canceled before they are shipped. Please contact FOCOF customer support as soon as possible.
Will I receive an order confirmation?
Yes, you’ll receive an order confirmation via email or SMS after placing your order.
Shipping & Delivery
How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.
Do you offer international shipping?
Currently, FOCOF ships within selected regions. Availability will be expanded soon.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link to monitor delivery status.
Q. Are there shipping charges?
Shipping charges, will be clearly mentioned at checkout.
Returns, Exchanges & Refunds
What is FOCOF’s return policy?
We accept returns within 2 days of delivery, provided the item is unused, unwashed, and in original condition with tags intact.
Can I exchange an item?
Yes, exchanges are available for size or color, subject to stock availability.
How long does it take to receive a refund?
Refunds are processed within 5–7 business days after the returned item passes quality checks.
What if I receive a damaged or incorrect product?
Please contact FOCOF support within 48 hours of delivery with photos, and we’ll resolve it promptly.
Size, Fit & Product Details
Q. How do I choose the right size?
Refer to the FOCOF Size Guide available on each product page.
Q. Are FOCOF products true to size?
Yes, our products are designed to be true to size. Fit details are mentioned in product descriptions.
Q. Will the color look exactly the same?
Slight color variations may occur due to lighting and screen differences.
Q. How should I care for FOCOF garments?
Care instructions are provided on the product page and garment label. Following them ensures longer life.
Payment & Pricing
Q. What payment methods does FOCOF accept?
We accept major debit/credit cards, UPI, wallets, and other secure payment options.
Q. Is Cash on Delivery (COD) available?
COD availability will be included soon.
Q. Are prices inclusive of taxes?
Yes, all prices shown are inclusive of applicable taxes unless stated otherwise.
Account & Privacy
Q. Do I need an account to shop on FOCOF?
No, you can check out as a guest, but creating an account helps track orders faster.
Q. Is my personal information safe?
Absolutely. FOCOF values your privacy and uses secure systems to protect your data.
Offers & Promotions
Q. Do you offer discounts or promo codes?
Yes, FOCOF regularly runs promotions. Follow us or subscribe to stay updated.
Q. Can I use more than one promo code?
Only one promo code can be applied per order.
Customer Support
How can I contact FOCOF support?
You can reach us via email or through the contact form on our website.
What are your support hours?
Our support team is available Monday to Saturday, 10 AM – 7 PM.
When will I get my order?
Q. Where can I read FOCOF’s Terms & Conditions and Privacy Policy?
You can find them linked at the bottom of our website.